Who comes through your door.
Every Getklean cleaner and housekeeper is checked before their first visit. This page explains how, in plain language. For every detail, read our vetting and hiring policy.
- [Identity verified: confirm]
- [Background checked: confirm provider and scope]
- [Interviewed and trained: confirm]
- [Insured: confirm coverage]
Checked before the first Reset.
- One
Application and interview
[Confirm: who interviews, and what we look for]
- Two
Identity check
[Confirm: how identity is verified, and by which provider]
- Three
Background check
[Confirm: provider, what it covers, and how it complies with NYC law]
- Four
References
[Confirm: how many, and what we ask]
- Five
Training and trial clean
[Confirm: what training covers, and who signs off]
What you can count on.
Your cleaner arrives at your start time
Each Reset is booked to a set start: 8:00 AM, 11:30 AM or 3:00 PM.
Your access codes stay private
Gate, lockbox and keypad codes are shown only to your assigned team, once they check in on the day of your visit. They never appear in emails.
You know who is coming
[Confirm: what we share about your cleaner before they arrive]
What we don’t do.
We keep each job to what our cleaners and housekeepers were vetted for. If you need any of these, we’re not the right fit, and we’d rather say so up front.
- Childcare
- Pet care
- Elderly care
- Cooking or food prep
Tell us, we’ll handle it.
Damage or a missing item
[Confirm: insurance coverage, limits and how to file a claim]
Report a concern
[Confirm: how to reach us and how fast we respond] vitvelasquez@getkleanph.com